FAQs

Is it possible for me to cancel my order?

in order to provide optimal service to our customers, we strive to process and ship orders promptly. If you wish to cancel your order for any reason, there is a one-hour window from the time of placement during which you can cancel. After this window has elapsed, you can initiate a return by mail.

Do you apply sales tax?

Starting from January 1, 2015, we have established sales tax nexus in all states and are obligated to collect sales tax nationwide where it is applicable. The sales tax for a purchase is determined by the zip code to which the merchandise is shipped.

What types of credit cards are accepted?

whitesneakersshopus.com accepts Visa, MasterCard, American Express, Discover, PayPal, and Google Pay.

What is the process for returning my purchase?

You can initiate a return for unused footwear within 45 days for either a refund or an exchange for a different size or color. Please note that Final Sale items are not eligible for returns. We have teamed up with Happy Returns to provide secure, contactless, and eco-friendly options for returns and exchanges.